JOB SUMMARY

The Senior Product Owner Hotel Operations Guest Service Products is responsible for managing innovative and emerging products within the Hotel Operations and Guest Service Products Team. This role will collaborate with business partners and engineering teams to maintain a well-groomed product backlog of feature enhancements that includes refined user stories ready for development and solid timelines.

The Senior Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving in addition to developing multi-year technology roadmaps for products.

CANDIDATE PROFILE

Education and Experience

Required

·        7+ years’ experience in information technology application design or development

·        Bachelor’s degree or equivalent experience

·        4+ years’ experience as a product owner or product manager experience

·        Ability to explain product vision, business objective, technical feasibility, define requirements

·        Ability to drive engineering accountability for technical implementation against defined features and requirements

·        Excellent communicator, both written and spoken

·        Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)

·        Experience with project management tools such as JIRA, Confluence and Smartsheet’s

·      Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

·        Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

·        Strong project management skills (PMI certification a plus)

·        Strong process management, negotiating, influencing, and problem-resolution skills

Preferred

·        Familiarity with hospitality industry applications and processes

·        Ability to manage and work with on-shore and off-shore service providers

·        Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

·        Familiarity with Self-service Kiosk

·        Graduate degree

CORE WORK ACTIVITIES

Technical Product Owner

·        Maintain a well-groomed product backlog of features to include refined user stories that are ready for development

·        Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps

·        Support the definition of guest service product requirements and development of the product roadmap

·        Provide clear vision and scope documentation, use cases, workflows, and wireframes to support development

·        Coordinate testing, acceptance and delivery of enhancements between vendor and MI business partners

·        Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge

·        Provides technical expertise and support for people inside and outside of the department

·        Demonstrates knowledge of job-relevant issues, products, systems, and processes

·        Demonstrates knowledge of function-specific procedures

·        Keeps up-to-date technically and apply new knowledge to job

·        Knowledge of and understanding complex algorithms

Additional Responsibilities

·        Proven ability to lead and work with cross-functional teams in support of specific business priorities

·        Ability to solve problems quickly, think strategically, and drive data-driven decision making

·        Ability to simultaneously manage multiple projects and aggressive timelines

·        Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach

·        Effective written and oral communications skills with sensitivity to global communication needs

·        Thrives in a fast-paced, entrepreneurial environment

·        Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams

·        Proficiency in Office software products and digital collaboration tools