From Salesforce to Agentforce 360
At mroads, we architect intelligent ecosystems where humans and AI agents collaborate seamlessly. Our team of certified experts brings together deep platform knowledge, industry experience, and a passion for innovation to deliver solutions that drive measurable business outcomes.
Digital Labor
Deploy AI agents that work alongside your team
Unified Data
Connect all your data on one trusted platform
24/7 Intelligence
Never miss a lead, never leave a customer waiting
Enterprise Trust
Built-in security, governance, and compliance
Agentforce 360 Platform
Cross-Cloud Solutions That Power Every Function
Agentforce Services
Deliver exceptional customer experience 24/7 with intelligence and agility.
- Omni-channel case management across chat, email, voice, & social
- AI-driven routing, prioritisation, & case deflection
- Integrated knowledge base and field service automation
- Self-service portals for customers and partners
- Streamlined IT and HR support with Agentforce
Data 360
Activate trusted data everywhere
Leverage Data 360 to bring together structured and unstructured data from any source without duplicating it – so your apps, AI agents, and workflows can make faster decisions.
Services we offer
Comprehensive Expertise Across Every Cloud.
Consulting
Strategic audits, platform assessments, and transformation roadmaps aligned with your business goals.
Implementation
End-to-end deployment of Sales, Service, and Marketing Clouds — designed for scalability and adoption.
Integration
API-led and MuleSoft-driven connectivity between Salesforce and ERP, finance, or analytics systems.
Migration
Secure, zero-downtime migration from legacy CRMs or on-premise systems.
Development
Custom Lightning Web Components, automation workflows, and bespoke app development.
Managed Services
24×7 monitoring, optimization, and administrative support.
QA & Support
Comprehensive testing, release management, and ongoing performance assurance.
Optimization
Performance tuning, user adoption programs, and analytics enhancements to maximise ROI.
Our Methodology
From Strategy to Sustained Success
Discover
Align business goals with Salesforce capabilities.
Design
Architect scalable, secure, and high-performing CRM ecosystems.
Build
Implement through agile sprints using LWC, low-code, and DevOps best practices.
Run
Maintain, optimize, and evolve your CRM for continuous value creation.
Optimise
Continuously refine your operations to drive better outcomes.
Frequently Asked Questions
We run a discovery and readiness assessment, map agent use cases, and deploy in phases to avoid team disruption. Our engineers ensure your existing Salesforce workflows continue running while Agentforce layers on intelligence.
Why Partner with mroads
Your Salesforce Growth Partner
- Agentforce 360 & Data 360 Expertise
- AWS Partnership Synergy
- Enterprise-grade security, and compliance
- 24×7 global support with local accountability
- Deep expertise in 13+ industries
